Does 1xBet’s 10-Day Complaint Rule Require a Written Report?

I was reading 1xBet’s terms and noticed that customers have 10 days from becoming aware of a betting or payment dispute to submit a formal complaint. The terms also say the company has 30 days to provide a detailed response, though it may take longer if more information is needed. If someone has already contacted live chat and is waiting for an update, does that count as reporting the issue? Or do they still need to send a separate written complaint? I haven’t found much discussion about how this rule works.

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