Remita Debited Me but Has Not Updated My Payment — Is Anyone Else Experiencing This?

I am frustrated with Remita and would like to know whether others are facing the same issue. I made a payment through bank transfer and my account was debited successfully. However, the payment has not reflected on Remita, so I cannot generate the receipt I urgently need. I have contacted support twice by email. Their replies referred to challenges with the new portal and an infrastructure upgrade, and I was asked to escalate the complaint to another address. I have done that, but the issue remains unresolved. The phone numbers I tried have also been unreachable. It is concerning that many users, especially students making school-related payments, report similar problems. I am not trying to damage Remita's reputation. I just need a prompt resolution and a more reliable customer-support system for people whose accounts have already been debited.

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