Nigerian Business Owners: How Do You Manage High Volumes of WhatsApp Customer Messages?
I would like to hear from Nigerian business owners who receive many customer enquiries through WhatsApp. Getting customers to send the first message is only half the work. The real challenge starts when they ask about prices, availability, delivery, location, payment and product options. Before long, several conversations need replies and earlier enquiries need follow-up. How do you stay organised when you receive 20, 50 or more customer chats daily? Do you use a dedicated staff member, WhatsApp Business labels, a separate customer database, or do you reply whenever you can? I am researching how businesses handle this workload while building a tool to automate repetitive replies and allow business owners focus on serious customers. What is your biggest challenge with managing WhatsApp conversations?
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