Lagos Launches Toll-Free Channel for Reporting Fake and Substandard Products

The Lagos State Consumer Protection Agency has introduced a toll-free channel for residents to report fake, expired, adulterated or defective products, misleading adverts, poor services and online-shopping disputes. The agency says complaints should include evidence such as receipts, product labels, photos, videos, proof of payment or screenshots. It urged consumers to verify sellers and inspect product details, including expiry dates and batch numbers, before paying. The contact number stated in the announcement differs from the one displayed on the accompanying graphic. Residents should confirm the correct reporting line through the agency’s official channels before calling.

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