Stop Using WhatsApp Like Just a Chat App: Make It Your Business Hub

I’ve seen many Nigerian businesses treat WhatsApp like a simple chat app. They send a message, reply when asked, and share a price list. But WhatsApp now serves as your sales channel, support desk, and relationship builder. Customers can browse products, place orders, pay instantly, and even track delivery—all within chat. The smart approach is to use menus, automated replies, and instant payment confirmations. This keeps every interaction in one seamless flow without redirecting to a website or forms. Integrate CRM tools, lead tracking, and structured follow-ups. At scale, WhatsApp stops being just a messaging tool and becomes your core business infrastructure.

Use The App To Win ₦1m

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