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My Refund Nightmare with Gatenet Africa Ltd’s Faulty Router

My Refund Nightmare with Gatenet Africa Ltd’s Faulty Router — 1 of 4
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I ordered a dual-band router from Gatenet Africa Ltd, but only the 2.4GHz band worked. I spent an extra ₦19,000 on return delivery, bringing my total cost to ₦54,000 for a defective device. I tried repeatedly to get a replacement or refund. They refused to send a working unit and declined to refund my initial ₦35,000—even after I offered to let them deduct ₦4,000 for their trouble. This experience has shaken my trust in online sellers. Always test items thoroughly before paying. It can be nearly impossible to recover your money once a faulty product is returned.

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J
jayjay

Have you checked if Gatenet Africa has a formal warranty policy or customer escalation process for faulty routers?

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H
hala

Good idea. We should confirm Gatenet's warranty terms and see if there's a formal complaint process before pushing for a refund.

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J
julia

It's surprising that Gatenet Africa didn't offer a replacement or refund despite clear product failure and your extra delivery costs.

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E
emeka

Maybe next time it helps to confirm return and refund terms before purchasing, so you're not stuck with unexpected costs.

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G
grace

Document every interaction, use trackable shipping for returns, and insist on written confirmation before making any additional payments.

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