GTBank Still Withholds N134,400 from Lagos Customer After Failed Transfer

A Lagos customer has waited 17 months for a refund of N134,400 after a transfer to a Sterling Bank account failed in November 2024. Sterling Bank confirmed it never received the money and advised her to follow up with GTBank. Since then, GTBank has not reversed the funds or given a clear timeline. She has sent multiple emails and visited a local branch, but neither customer care nor the e-fraud team has provided any update. The dispute remains unresolved.

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