GTBank Still Withholds N134,400 from Lagos Customer After Failed Transfer

A Lagos customer has waited 17 months for a refund of N134,400 after a transfer to a Sterling Bank account failed in November 2024. Sterling Bank confirmed it never received the money and advised her to follow up with GTBank. Since then, GTBank has not reversed the funds or given a clear timeline. She has sent multiple emails and visited a local branch, but neither customer care nor the e-fraud team has provided any update. The dispute remains unresolved.

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yemiabout 1 month ago

Why has GTBank still not returned N134,400 after 17 months, even though Sterling confirmed no reception?

kunleabout 1 month ago

You're right, this delay is unacceptable. After 17 months, they should have resolved that failed transfer.

krisabout 1 month ago

It's surprising that a major bank like GTBank would disregard a straightforward reversal request for over a year.

judeabout 1 month ago

I understand the anger, but perhaps this delay reflects administrative backlog rather than outright negligence by GTBank.

melabout 1 month ago

She should escalate the complaint through the Consumer Protection Council and file a formal dispute with the Central Bank to speed up the refund.

GTBank Still Withholds N134,400 from Lagos Customer After Failed Transfer

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GTBank Still Withholds N134,400 from Lagos Customer After Failed Transfer

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