Why Not Every Work Group Is a Team

Not every group of employees functions as a true team. For example, sales staff may work towards similar targets, but their results can still depend heavily on delivery, customer service and other departments. Groups often develop into teams in four stages: dependency and inclusion, counter-dependency and conflict, trust and structure, and productive collaboration. These stages are similar to the forming, storming, norming and performing model of team development. Teams also differ in how much autonomy they have. Some are led closely by a manager, while self-managing, self-designing and self-governing teams take increasing responsibility for how work is organised and completed. A working group combines individual outputs. A real team produces both individual and shared results through collaboration, making its collective performance greater than the sum of its members' efforts.

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