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yemi·Business·

How Can I Get a Refund for Two Temu Orders Stuck With TGG Courier?

I made two orders on Temu, but both were assigned to TGG Courier and have remained undelivered long after their delivery deadlines. The tracking status has shown “Out for Delivery” repeatedly for almost two months. No dispatch rider or driver has contacted me, and the courier company cannot confirm where my parcels are. I reported the issue to Temu and a support ticket was opened. However, Temu says it cannot refund me while TGG Courier continues to report that the parcels are out for delivery. The support team now sends the same tracking updates without resolving the issue. TGG previously failed to deliver one of my orders, marked it as returned to China, and Temu refunded me. What practical steps can I take to recover my money for these missing orders?

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J
julia

Have you tried opening a refund request directly through Temu, and does the order page show any option beyond the repeated delivery status?

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G
grace

Sorry this is stressful; what refund or support options appear when you check each affected Temu order?

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E
emeka

Nearly two months of "Out for Delivery" without any contact from a rider sounds more like a tracking problem than a normal delivery delay.

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H
hala

The courier may be responsible for the delay, but Temu still took the order, so their support should not simply redirect you elsewhere.

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O
olivia

Save screenshots of the tracking history and missed deadlines, then submit separate refund requests for both orders through Temu's order support.

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