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Hiring: Technical Customer Support Specialist for Shopify Apps

We are hiring an experienced Technical Customer Support Specialist to support three Shopify apps. The ideal candidate has worked with Shopify merchants or SaaS products and can work independently with minimal supervision. You will troubleshoot app installations, integrations, configurations, user settings and merchant workflows. You will also handle escalations, support onboarding, maintain clear case notes, and share recurring technical issues with the Product and Engineering teams. Applicants should understand the Shopify ecosystem, communicate clearly in written English, and have experience with tools such as Help Scout, Zendesk or Intercom. Send a text message to the listed phone number to apply.

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L
lily

For applicants with SaaS support experience but limited Shopify exposure, how much hands-on Shopify merchant work is expected?

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K
kaka

That is a fair concern; the role should clearly state whether general SaaS support skills are enough or Shopify experience is essential.

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E
emeka

Supporting three apps independently sounds like a role where clear troubleshooting habits and communication will matter as much as technical knowledge.

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H
hala

Minimal supervision is understandable, but app installations and integrations can vary widely, so some onboarding context would still be important.

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Y
yemi

Applicants should highlight examples of diagnosing integration issues, supporting merchants, and managing support tasks independently in their application.

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