Remote Call Center Data Analyst Vacancy at All Talentz

All Talentz is recruiting a remote Call Center Data Analyst to turn operational data into insights that improve customer experience and team performance. The role involves tracking metrics such as Average Handle Time, customer satisfaction, first-call resolution and service levels. The successful candidate will build reports and dashboards, analyse performance gaps, support staffing forecasts, and recommend ways to improve productivity and reduce call volumes. Applicants should have a relevant bachelor’s degree, strong SQL and advanced Excel skills, and experience in data analysis or business intelligence. Familiarity with call-centre platforms and BI tools is an advantage. The company offers fully remote work, professional development and the opportunity to work with a global team. Interested applicants should apply through the stated application channel.

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