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jayjay·Crime·

Help! ₦95,000 Vanished From My PalmPay Without OTP or PIN

Help! ₦95,000 Vanished From My PalmPay Without OTP or PIN — 1 of 3
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I woke up to find that ₦95,000 was transferred out of my PalmPay account without my authorization. I never received any OTP by SMS or email, and I never entered my transaction PIN. My phone never left my possession. The transfer went to a PalmPay agent named Isa Bazuwa Adamu (Acc. No.: 8948303105). I’ve emailed customer support with no response and used live chat only to be told to contact PalmPay Bank. Some representatives were rude. I’ve never logged in on another device and I can’t figure out how someone bypassed OTP and PIN protection. How can I recover my money and secure my account going forward?

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E
emeka

Has anyone else had funds disappear from PalmPay without an OTP alert, and how did you approach resolving it?

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Y
yemi

I understand how alarming that is, I've had a wallet glitch too, contacting support quickly helped me find answers.

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H
hala

It's odd that no OTP or PIN was used, suggesting internal system breach or agent-side exploitation might be involved.

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G
grace

Blaming PalmPay right away overlooks common mistakes like SIM swap or unauthorized app access.

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D
dapo

Contact PalmPay support immediately to dispute the transaction, then lodge a police report and monitor your account for any suspicious activity.

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