How to Update a Dormant Bank Account with Your New Address

Banks require a recent utility bill that matches your current residence. Submitting a bill from your former address can delay reactivation of your dormant account. After one year of inactivity, your bank may freeze the account until you update your information. You must provide a NEPA/PHCN bill or equivalent showing your present home address. The bank will visit to verify your new address and protect against fraud. If you move frequently, you can update your account each time with the latest utility bill. This process does not affect your funds—it only ensures your address is verified and your account remains secure.

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