NCC Directs Telcos to Compensate Subscribers for Poor Network Service

The Nigerian Communications Commission has directed all mobile network operators to compensate subscribers in areas where service quality falls below regulatory standards. Affected users will receive airtime credits based on their average spending and the location of service disruptions, says the Commission’s Head of Public Affairs, Nnenna Ukoha. This measure is part of the NCC’s consumer-focused approach to ensure operators uphold service delivery and protect subscribers from network failures.

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