Access Bank Accused of Unauthorised ₦2.5m Loan Amid Service Gaps

Access Bank is under scrutiny after a customer alleged she discovered an unauthorised ₦2.5 million loan in her account. The customer claims repeated requests for detailed statements since November 2022 went unanswered, raising concerns over transparency and record access. The Bank Customers’ Association of Nigeria warned that unresolved complaints could damage the lender’s reputation and urged the Central Bank to enforce fair dispute resolution. Observers say banks must provide account details promptly or risk losing customer trust. Access Bank says it is investigating the technical issues related to the account and has taken steps to resolve the matter. No further updates have been provided, leaving customers and regulators awaiting clarity.

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