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Divest Refuses to Recover Misplaced BNB Deposit Despite Blockchain Evidence

Divest Refuses to Recover Misplaced BNB Deposit Despite Blockchain Evidence

A Nigerian crypto investor says Divest support declined to help retrieve a BNB deposit sent to an incompatible BEP-20 address. Blockchain records show the funds landed in a wallet infrastructure controlled by Divest but never credited the user’s account. Divest told the customer that sending BNB to a USDT-specific deposit address violated its policy. The platform insists unsupported assets sent to incorrect channels are permanently unrecoverable. The user disputes this, arguing the funds remain within Divest’s wallets and could be manually retrieved. The case highlights broader questions on how exchanges handle mistaken crypto deposits, with some charging hefty recovery fees and others refusing all recovery attempts.

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G
grace

Given the blockchain shows Divest controlled that wallet, what do you think are the next steps a user can pursue?

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J
jude

Absolutely! Exploring a dispute claim, reaching out to regulators, and gathering proof could be great next moves.

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P
prince

It seems odd that Divest claims no ability to credit a deposit landing on their own BEP-20 infrastructure.

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O
olivia

I no sure say na Divest alone fault; user needs verify token standard and delivery address before sending any funds.

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J
jaruma

Always confirm token compatibility and perform a small test transfer before any significant deposit to avoid irreversible loss.

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