Ugandan Tourist Applauds Improved Service at Lagos Airport

A Ugandan visitor recently praised the service at Lagos’s Murtala Muhammed International Airport. She said her arrival process was smooth, orderly and professional. This marked a stark contrast to her visit two years ago, when staff allegedly demanded unofficial payments. Her testimony has reignited debates over extortion, inconsistent customer care and processing delays at Nigerian airports. Authorities have introduced reforms to boost transparency and oversight. While some improvements are visible, public opinion remains divided on their consistency. Industry experts now view this account as a litmus test for Nigeria’s aviation reforms. They argue that reliable service at entry points is vital for rebuilding trust, attracting tourists and boosting investor confidence. The key question is whether this progress is a lasting transformation or an isolated exception.

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