GTBank Returns ₦5.3M Only After Customer Goes Live in Branch

He transferred ₦5.3 million from his GTBank account to a hospital. The hospital said they never received the funds, but the bank’s system showed the transfer as completed. For over two weeks, neither the hospital nor the customer saw the money. He visited the branch repeatedly, but no one would address the issue. Yesterday, he went live on Instagram inside the bank and demanded answers. Once branch staff noticed the live stream, they called security but quickly reversed course. His full refund arrived the same day. Why did GTBank wait until a public confrontation to resolve the dispute?

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