We’re Hiring: Customer Service Representative in Lekki
Location: Lekki, Lagos Salary: ₦180,000 – ₦220,000 monthly Type: Full-time, Monday–Friday Experience: 2–3 years in a customer-facing role As our Customer Service Representative, you will be the first point of contact for clients at the Lekki store and across digital platforms (WhatsApp, phone calls, Instagram). You’ll manage bookings, handle enquiries, resolve issues, and recommend services to drive sales. Key Responsibilities: • Greet walk-in customers and respond promptly to digital enquiries • Provide accurate service information, pricing, and turnaround times • Log bookings, track orders, and liaise with the Yaba branch on transfers • Upsell premium treatments, packages, and care products to meet monthly targets • Handle complaints with empathy and escalate recurring issues for quality improvement Requirements: • 2–3 years’ experience in customer service, retail, or hospitality • Strong English communication skills, both written and verbal • Organized, professional, and customer-focused • Comfortable using WhatsApp, Instagram, and phone systems • Interest in sneakers, fashion, or lifestyle brands is a plus What We Offer: • Competitive salary and staff discounts • Structured, supportive environment with growth opportunities How to Apply: Send your CV via email, using the job title and location as your subject line.
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