Remote Customer Support Specialist – Mid-Level Role

We are seeking a dedicated Customer Support Specialist to bridge the gap between our users and our platform. This full-time remote position, based in Lagos, offers a competitive monthly salary of ₦200,000–₦250,000. Key Responsibilities: - Serve as the primary point of contact for customers - Guide users through onboarding and product usage - Document feedback and escalate issues to the engineering team - Collaborate with product and engineering to enhance user experience - Develop helpful resources, including FAQs and how-to guides What We’re Looking For: - Minimum 2 years of customer support experience in a tech or SaaS environment - Strong written and verbal communication skills - Genuine empathy and problem-solving mindset - Ability to identify patterns in user feedback and propose actionable solutions - A collaborative team player with cross-functional experience How to Apply: Submit your resume and a brief note on why this role excites you to our recruitment team by April 6, 2026.

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